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Frequently asked questions.
Ordering
1. Have your eyes tested and bring us your prescription and save !
2. What do I do to place an order with Eurospex Direct?
3. How do I obtain my prescription?
4. Can I download an order form?
Lenses
5. What are the lenses made of?
6. Do you sell prescription sunglasses and other tinted lenses?
7. Do you do special lens coatings and tints?
8. Do you sell bifocal lenses?
9. What is the segment shape of the bifocal lenses?
10. Do you do Varifocal/progressive lenses?
11. Can I order frames with plano lenses in them (ie no prescription)?
Delivery.
12. How long will my glasses take?
Your prescription
13. What is Near, Intermediate and Distance prescription?
14. Can I use my contact lens prescription to order my glasses with you?
15. What is Pupilary distance and how do I obtain it?
16. I do not understand what my prescription says?
17. What is the strongest prescription lens you can cater for?
Support
18. What if I entered some information incorrectly?
19. What if my frames need some adjustment after I receive them?
20. What is your guarantee policy?
Payment
21. What are the Postage and Packing costs?
22. What are the available methods of payment?
23. Is the payment method Secure?
24. Do you accept NHS Glasses Vouchers?
Other
25. Can you read my prescription off my existing glasses?
26. Can you re-glaze my existing frames?
27. Can I inspect the frames before purchase?
28. What do the Frame Measurements mean?
29. I have glaucoma/ocular hypertension/diabetes. Can I still order glasses from you?
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