What is your guarantee policy?

We know you’ll be delighted with your new glasses. If not we’ll give you your money back and help you choose a free replacement pair. Send them back to us within 14 days and we’ll sort it out, no questions asked.

Really?
Absolutely, this is a 100%, no quibble guarantee, you just get your money back (or a new pair of glasses). To prove it, here are some unlikely circumstances in which we’d offer you a full refund or replacement pair of glasses.

The frame doesn’t fit
“My glasses are more suited to my toy poodle than me!”

It’s the wrong presription
“I couldn’t read the numbers the optician had written!”

We know that you’ll be pleased with your new glasses and that’s guaranteed!

What else do I need to do?

When does the 14 day period start?

We will stamp your invoice with a date when we put it in the post. The 14 day period will start from this date.